Please allow up to 8 weeks (40 business days) for processing time.
Your order will ship Priority Mail through Canada Post, unless otherwise stated. Please allow 2-10 business days after your order has been shipped for it to arrive. We will send tracking information for your order.
Urban Playground Designs ships via Canada Post. In the rare case your package is noted as delivered with Canada Post (or other courier utilized), but you did not receive it, please contact Canada Post (or other courier) directly. If you still have issues, please let us know and we will do our best to help remedy the situation, on your behalf.
Unfortunately, if your package is lost, stolen, or misplaced, we are unable to offer you a refund.
Urban Playground Designs takes great care in ensuring your order arrives to you safely! In the rare case your package arrives damaged, please contact us within 3 days of delivery. We will need photos documenting the outside packaging, inside packaging, and damage to the order. All our packages are shipped insured and we will do our absolute best to correct the situation on a case by case basis.