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Refunds & Exchanges

We proudly stand behind the quality of our products and services and want our customers to be happy.  We handle all concerns on a case-by-case basis, and place customer satisfaction at the center of our policy decisions.  

Given the nature of our business - unique handmade wooden peices, we are unable to refund any products made by Urban Playground Designs.  If an item is faulty or damaged due to a manufacturing issue, a replacement will be offered, or a discount code provided for a future order.  Please notify Urban Playground Designs via email at: within 3 days of delivery. 

PLEASE NOTE: All international purchases are final.  International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.

Turnaround & Cancellations

Turnaround time is currently up to 8 weeks.   Rush orders required before the current turnaround are available for an additional charge.  For rush order prices, please refer to the "ADD ON: Rush Order" listing in our shop.  Once an order is finalized, Urban Playground Designs starts working on your piece(s).  Urban Playground Designs will email you a sample for final approval before we start cutting, and once finalized we cannot process cancellations.


We ship Priority through Canada Post or Purolator, unless otherwise requested/stated (additional fees may apply).  Within Canada 2-10 business days, and within the US 4-15 business days, unless it is a larger piece (exceeding our standard sizes), pricing will be provided with quote.

Privacy Policy

This Privacy Policy governs the manner in which Urban Playground Designs collects, uses, maintains and discloses information collected from users (each, a “User”) of the Urban Playground Designs website (“Site”).  This privacy policy applies to the Site and all products and services offered by Urban Playground Designs.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the blog, and in connection with other activities, services, features or resources we make available on our Site.  Users may be asked for, as appropriate, name, email address.  Users may, however, visit our Site anonymously.  We will collect personal identification information from Users only if they voluntarily submit such information to us.  Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities, such as processing an order.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site.  Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience.  User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.  If they do so, note that some parts of the Site may not function properly.  You can choose to disable or selectively turn off cookies or third-party cookies in your browser settings.

How we use collected information

Urban Playground Designs may collect and use Users personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.  We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.  We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.  We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Urban Playground Designs has the discretion to update this privacy policy at any time.  When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.  You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy.  If you do not agree to this policy, please do not use our Site.  Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Urban Playground Designs


This document was last updated on July 8, 2019